From basic monitoring with antivirus through to a full 24×7 support help desk with mail filtering, regular audits and more.
KLB systems offers your business affordable, cost effective managed IT services to enable you to focus on running your business, not your IT.
We monitor your systems and will advise you when there are issues that need to be attended to by our team. All the features of Essential plus our team will repair any patch failures and perform full remote problem resolution All the features of Preferred plus performance monitoring, troubleshooting and service pack installations
ESSENTIAL
PREFERRED
ELITE
Hourly Service Fee Applies
For On-SIte and Remote Support
Hourly Service Fee Applies
For On-SIte and Remote Support
No Hourly Service Fee Applies
For Helpdesk Logged Calls
We monitor your desktops and will advise you when there are issues that need to be attended to by our team. We also include a managed anti-virus system for all our customers. All the features of Essential All the features of Preferred
ESSENTIAL
PREFERRED
plus Help Desk during business hours
(8am – 6pm Monday – Friday)
ELITE
plus 24×7 Help Desk Support
Hourly Service Fee Applies
For On-SIte and Remote Support
No Hourly Service Fee Applies
For Helpdesk Logged Calls
No Hourly Service Fee Applies
For Helpdesk Logged Calls
Our Server ESSENTIALS and PREFERRED monthly plans and our Desktop ESSENTIALS plan do not include a service contract where we attend site or remote to your system. For customers on these plans we offer discounted IT services that can either be pre-purchased in hour bundles or pay as you go.
For Server ELITE, Desktop PREFERRED and Desktop ELITE customers, you pay no extra per hour for us to attend your site physically or remotely to rectify standard issues.
For all levels of service, if you experience any issue related to loss of system (such as fire, theft, vandalism, etc) we will advise you of the hourly rate that will be charged as this falls outside the scope of our standard monthly fees.
For all levels of service, if you experience any issue related to a third party provider outside of our recommendation and inclusion in your service contract, you will be charged for us to assist with the rectification of any service issues caused by the third party.
